Support
Tell us what happened, with the facts that identify it.
The details below help HEARTKNOWN trace the right design, order, production or privacy record without asking you to repeat your story.
Photo or portrait question
Include the account used for the design and the product or portrait step involved. Never send an account password or payment card information.
Order, delivery or quality issue
Include the order reference, selected item, what happened and clear photos when the issue concerns damage, a wrong item or production quality. Keep the packaging until the review is complete.
Privacy or image-use request
Identify the account, design or order involved and whether you are asking about access, deletion, production use, internal quality use, public display or advertising permission. Additional verification may be required before account-linked information is disclosed or changed.
Verified contact
Email: [email protected]
Initial response target: within two business days.
