Policy
Returns
Customized products require case-by-case review because the approved design is prepared for one customer order.
Before payment
Review the product and design carefully. Payment confirms the approved design version for production preparation.
Damaged, incorrect or defective items
Keep the packaging and product photos and contact support through the order channel so the order facts can be reviewed.
Change-of-mind requests
Routine change-of-mind returns are not promised for personalized goods. Eligibility depends on the order state and applicable consumer protections.