Policy

Shipping

HEARTKNOWN launches with the United States market, English storefront content and USD pricing.

Available destinations

The current storefront is configured for United States delivery. The available shipping methods and final cost are calculated by Shopify checkout for the entered address.

Production before shipment

Customized products require production preparation before carrier handoff. No delivery date is promised until the order and shipping method provide that fact.

Tracking

Tracking is shown only after the commerce platform receives a carrier tracking fact. HEARTKNOWN does not estimate a tracking number locally.