Shipping Policy

Where we ship

The first HEARTKNOWN storefront serves United States delivery. We currently ship to addresses in the United States only. Available methods, charges and supported estimates are shown before payment.

Production comes before shipment

A personalized item must pass product and file checks before it can be made. Payment or a prepared shipping label does not mean production has started or the carrier has received the parcel.

Estimated timing

Most orders are made in an estimated 3–6 business days after payment, then take an estimated 3–4 business days to arrive by standard shipping within the contiguous United States. Delivery to Alaska and Hawaii can take longer. These are estimates, not guarantees.

If you ask for changes to an updated preview, production starts after you approve the final design.

The estimate shown before payment

Use the supported estimate shown for the selected product, destination and shipping method. HEARTKNOWN does not publish a sitewide fixed arrival date without supporting production and carrier facts.

If no dispatch time is stated for an order, HEARTKNOWN must ship within 30 days or send a delay notice that offers the choice to wait or cancel for a prompt full refund.

Shipping costs

Orders with a subtotal of $199 or more ship free. For smaller orders, the shipping charge is shown at checkout before you pay. We don't currently offer expedited shipping.

Holiday cutoffs

Before the holidays we publish order-and-approve cutoff dates on our holiday page. They are set two business days earlier than our production partner's published dates, and they are estimates, not guarantees.

Unexpected delays

If HEARTKNOWN cannot ship within the stated or otherwise applicable time, we provide an updated status and the choice to accept the delay or cancel for a prompt full refund. Silence is not treated as unlimited agreement to an indefinite delay.

Address accuracy

Review the recipient name and delivery address before payment. Contact support immediately if an address is wrong. A change may no longer be possible after production or carrier handoff, and verified reshipment costs caused by an incorrect submitted address may remain the customer's responsibility. We can't guarantee delivery to P.O. boxes.

Tracking

Tracking appears only after a carrier or production partner provides a valid tracking fact. A prepared label is not presented as movement or delivery.

Lost, damaged or incorrect delivery

Keep the packaging, item photos and tracking information. Report the issue through the verified support channel so HEARTKNOWN can compare the order, production and carrier facts. Please report within 30 days of delivery, or within 30 days of the estimated delivery date if a parcel hasn't arrived.

Contact

Write to [email protected] with your order number. We aim to reply within two business days.