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Custom pet keepsakes, designed with your approval before checkout.
HEARTKNOWN

Policy

Terms

These operating terms describe the current development storefront and are reviewed again before production launch.

Design approval

The customer reviews and approves a design before payment. Payment confirms that design version as the production reference.

Product facts

Product availability, price, options, checkout and order facts come from Shopify. A product is not reserved until the platform accepts the order.

Production control

During MVP, a supplier draft is not permission for real production. Staff confirm the draft separately after checking the routed order.