Privacy Policy

HEARTKNOWN LLC, a Wyoming company (30 N Gould St Ste R, Sheridan, WY 82801, United States), uses only the information needed to provide customization, checkout, production, delivery, support and the optional choices you make.

Google sign-in and account information

When you choose Google sign-in, Google authenticates you and Shopify, our customer account provider, receives the authentication result. Shopify synchronizes your email address to identify or create your customer account. HEARTKNOWN uses your Shopify customer identifier and a protected login session to provide access to your saved designs and orders and to secure your account.

This sign-in integration does not request access to Gmail messages, Google Drive files or contacts. Pet photos and written directions used for portrait creation are uploaded separately by you; they are not taken from your Google account.

Google sign-in does not subscribe you to marketing emails. We use sign-in information for authentication, account security and the account services you request. Marketing and photo-use choices are recorded separately, as described below.

HEARTKNOWN stores Shopify customer-account login tokens in encrypted server-side session records. Your browser receives a protected session cookie rather than those tokens. HEARTKNOWN login sessions have a 30-day absolute expiry and can be invalidated by signing out. Session expiry or sign-out does not automatically delete your customer account, saved designs or order records.

You can revoke the Google connection through the third-party connections settings in your Google Account, or write to [email protected] with an account-data request. Revoking the Google connection does not itself erase information independently maintained by Google or Shopify, end every existing Shopify or HEARTKNOWN session, or delete order records. Data requests remain subject to the production, support, dispute and recordkeeping requirements described in this policy.

Information we handle

Depending on how you use the storefront, we may handle an account reference, selected products and options, pet photos, written directions, generated portraits, order and delivery details, support evidence and limited technical information. If you request email updates, we also handle the email address and consent record you submit.

Why we use it

We use this information to protect your account and designs, create the portrait you request, prepare the selected product, support checkout and delivery, resolve quality issues, prevent abuse and meet recordkeeping duties.

Who receives what

Account and checkout providers handle sign-in, orders and payment. Photos, written directions and the compiled prompt are sent to image-generation providers, including OpenRouter and its locked OpenAI upstream, only to create the portrait you request. A production partner receives only the production file, recipient details and order facts needed to make and deliver the selected item.

Permission to make your order is not permission to publish your pet photos, portrait, pet name or story. Internal quality checking is part of processing your order. Public display on our website or social media and paid advertising are separate optional choices, both off unless you choose them.

How long files are kept

Unpurchased source photos are scheduled for cleanup 30 days after the last design activity. Source photos connected to a paid order are scheduled for cleanup 30 days after delivery or refund completion. If you request a remake after delivery, the source photos for that order are kept until the remake ships. Failed raw generation output is scheduled for 7-day retention. Production files are scheduled for cleanup 90 days after delivery unless production, support, a dispute or another required record prevents deletion.

Approved designs and order previews may remain available for account history or a future reorder. We do not promise permanent storage, and we do not claim that a configured retention target proves automatic deletion has already run.

Cookie, analytics and email choices

Necessary cookies keep sign-in, customization, cart and checkout working. Optional storefront analytics stays off unless you allow it. HEARTKNOWN stores that choice in a signed first-party cookie for up to 365 days and asks again when the policy version changes.

Analytics, email marketing and photo-use choices are separate from the permission needed to create and fulfill an order. Declining optional analytics or marketing email does not prevent customization or production.

Access, deletion and questions

You may ask about the personal information and image files connected to your account or order, or request deletion where the information is no longer needed for production, support, disputes or required records. Use the verified contact on the Contact page.

Partner referrals and optional measurement

A saved recommendation can be used for new purchases for 720 hours after your latest valid partner-link visit. Signing in or returning normally does not extend that period. You can remove a saved recommendation in My; existing order history remains separate. With your consent to optional analytics, we send limited browsing and referral information to Shopify to measure partner sales. These events do not include pet photos, design files or private account URLs. Declining optional analytics does not prevent shopping or our separate approved business referral record, but can limit official commission attribution.